Healthcare Case Study
Silverlake Clinics
A patient portal redesigned around accessibility and plain-language content.
-34%Admin Time Saved
The Challenge
Where things stood before
Before working with us, Silverlake Clinics was dealing with systems that made both staff and patients work harder than they should have to, and it was starting to cost them real business.
Competitors were starting to pull ahead in ways that were becoming hard to ignore.
The Solution
What we built
Our approach focused on the root cause rather than the most visible symptom.
The result was straightforward: a patient portal redesigned around accessibility and plain-language content, built specifically around what Silverlake Clinics needed.
- Delivered within a 4-week timeline without cutting scope
- Structured so Silverlake Clinics's own team could maintain it going forward
- Designed around Silverlake Clinics's actual workflow, not a generic template
- Built using Figma and FigJam for a stable, maintainable foundation
Results
The impact, by the numbers
-34%
Admin Time Saved
95.6%
Patient Portal Adoption
-25%
Appointment No-Shows
+56%
Staff Satisfaction
Tech Stack
Built with
FigmaFigJamMazeFramer
Thornbury Goods
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